Who should take this course?

 

This course is aimed at professionals in the supply chain, such as Production and Manufacturing, Inventory, Purchasing, Logistics, Distribution, Service and Quality that have influence on the control and improvement of the internal and external processes of the organization for manufacturing , product assembly and service provision.

 

Description of the course Quality Tools for Operations Management.

 

This course provides knowledge about the quality tools that are used to control and measure the performance of processes, the root cause investigation of events that affect quality and the proposal of improvements to ensure an increase in performance.

 

This program will give you tools to:

 

• Identify the tools and their application to control quality in manufacturing, production and service provision processes.

• Apply quality tools to collect information from manufacturing, production or service provision processes.

• Apply quality tools to measure the performance of manufacturing, production and service provision processes.

• Define a process that generates continuous improvement initiatives for the organization that supports the quality cycle.

• Define the appropriate use, through their selection, of quality tools for each improvement initiative.

• Map processes to identify their current state and the expected future state.

• Identify the needs for statistical process control in your organization.

 

Duration:

 

Online mode: 12 hours in video and 4 hours of activities and final exam.