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Solutions for your Supply Chain

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Education for the different levels and organizational processes


At the heart of our operations is the Supply Chain Operations Reference Model (SCOR DS), and your company can incorporate it now too. As a universally accepted standard and now digital and open access, SCOR DS enables companies of all types and sizes to evaluate and improve their supply chains, leading to better overall performance. 

Imagine a dance of operations, each step carefully choreographed to achieve specific goals. In the world of supply chains, these steps are processes: distinct activities designed to deliver precise results. Enter SCOR processes, the heartbeat of supply chain excellence. They form the same rhythm that a supply chain needs to harmonize with its ultimate mission: satisfying customer orders. Picture this: Each process is a singular star in the SCOR constellation. No duplicates, no confusion, just a brilliant representation for each distinctive effort.

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Analyze, measure and improve your supply chain with the SCOR DS model

By integrating operational and business process engineering, best practices, benchmarking, soft skills, and various metrics into a concise framework, SCOR DS enables the identification of process areas vital for optimization.

At the top of the SCOR process hierarchy is Orchestrate, a Level 0 process. Orchestrate is the only section of SCOR that has a Level 0. The Level 0 process is at the Strategy level and informs and influences all levels below it.

After the Level 0 process, SCOR recognizes six main Level 1 processes: Plan, Order, Sourcing, Transform, Fulfill (deliver), and Return.

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SCOR DS processes


The Orchestrate the Supply Chain process describes the activities associated with integrating and enabling supply chain strategies. These include the creation and management of business rules, performance management through continuous improvement, data management, supply chain information and technology, human resource management, contract and agreement management, network design, regulatory management and compliance, risk management, Environmental, Social and Governance (ESG) management, corporate business planning, creation and management of segmentation and circular supply chain management.


The order process describes the activities associated with the customer's purchase of products and services, including attributes such as locations, payment methods, prices, fulfillment status, and any other order data.


The Transform process describes the activities associated with programming and creating products (for example, production, assembly/disassembly, MRO) and services.


The Plan process describes the activities associated with developing plans to operate the supply chain. Planning is executed for the order, origin, transformation, fulfillment, and return processes. These include determining requirements, gathering information about available resources, balancing requirements and resources to determine planned capabilities and gaps in demand or resources, and identifying actions to correct these gaps.


The Source process describes the activities associated with the acquisition, ordering, order scheduling, delivery, receipt, and transfer of products and/or services.


The fulfillment process describes the activities associated with fulfilling customer orders for products, including scheduling order delivery, picking, packaging, shipping, assembly, installation, commissioning, and billing.


The Return process describes the activities associated with the reverse flow of goods, services and/or any service component from a customer through a supply/service chain to diagnose the condition, evaluate the right, disposition back into Transform or other circular activities.

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